This Privacy Policy explains how Cleaners Poole ("we", "us", "our") collects, uses and protects information about you when you visit cleanerspoole.uk or use our cleaning services.

1. Who we are

Cleaners Poole is a domestic and commercial cleaning company based at 270-272 Ashley Rd, Poole BH14 9BZ, United Kingdom. If you have any questions about this policy, contact us on 07762 543 939 or through our contact form.

2. Information we collect

Contact details you provide via our enquiry, booking or careers forms, name, email, phone, address.
Service details, the type of clean you need, your preferred dates, any specific requirements.
Technical data, information about visits and advertising performance, such as page views, device type, approximate location and successful enquiry events. We do not send names, contact details, addresses or message content from forms to Google Analytics or Google Ads.

3. How we use your information

We use Vercel BotID to protect our enquiry forms from automated spam. It processes technical browser and request information to verify submissions before we send an enquiry email.

To respond to your enquiry and provide a quote.
To arrange and deliver the cleaning service you've booked.
To improve the site and our services.
To meet our legal and regulatory obligations.

4. Lawful bases

We process personal data on the bases of (a) your consent, (b) the performance of a contract for cleaning services, and (c) our legitimate interest in running and improving our business.

5. Sharing your data

We do not sell your data. We only share it with trusted service providers (e.g. payment processors, booking software) where strictly necessary to deliver our service, and with authorities where required by law.

6. Your rights

You have the right to access, correct, delete and restrict our processing of your personal data, and to object to processing or withdraw consent at any time. To exercise any of these rights, contact us on 07762 543 939 or through our contact form.

7. Retention

We keep enquiry and booking data for as long as is reasonably necessary to provide our services and to meet our legal obligations. Analytics and advertising data retention is managed in our Google service settings. Your cookie choice is remembered for up to six months.

8. Cookies

Essential storage supports security and remembers your preferences. Our cookie banner lets you accept or reject optional analytics and advertising separately. Google Analytics helps us understand site use. Google Ads helps measure enquiries and actual calls from ads, and may support personalised advertising if you allow advertising cookies. Google receives your consent choices through Consent Mode. When optional storage is denied, Google tags may send limited measurement signals without setting optional cookies. You can change or withdraw your choice at any time using Cookie settings in the footer, and also manage cookies through your browser. Google Tag Manager manages these tags.

9. Updates to this policy

We may update this policy from time to time. Significant changes will be posted on this page.